2.1. The information on the web-site is provided by the web-site operator Monarchbet. Such terms as "us", "our," "we" or the “the Company” are references to the relevant company you are contracting with, as specified above.
3. CHANGES TO THE TERMS
3.1. The Company reserves the right to amend, modify, update and change any of the Terms, that might be related to commercial, legal (to comply with new laws or regulations) or customer service Terms as well, for a number of reasons. The most up-to-date Terms and the dates of their activation are available on the Website. We will notify the player of any such amendment, modification or change by publishing the new version of the Terms on the Website. It is the responsibility of the player to make sure that he is aware of the current terms and conditions of the Website and the Company advises its players to check for updates on a regular basis. The Company reserves the right to modify the Website, services and software and/or change the system specification requirements necessary to access and use the services at any time and without prior notice.
3.2. If any change is unacceptable to you, you may either cease using the Website, and/or close Your Account by complying with paragraph 12 of the Terms. Your continued use of any part of the Website after the date on which the Terms are stated to come into effect will be deemed to be your binding acceptance of the revised Terms, including (for the avoidance of doubt) any additions, removals, substitutions or other changes to the identity of the Company in paragraph 2.1 of the Terms, whether or not you have had notice of, or have read, the revised Terms.
4. LEGAL REQUIREMENTS
4.1. No-one under the age of 18 or the age of legal consent for engaging in the activities included in the services under the laws of any jurisdiction is may use the website under any circumstances and any person who has not come of Legal Age and uses the services will be in breach of the Terms. The Company reserves the right to request proof of age at any stage to verify that persons under the Legal Age are not using the services. The Company may cancel a person's account and exclude a person from using the services if proof of age is not provided or if the Company suspects that a person using the services is not of Legal Age.
4.2. Internet gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Using the services on the Website is at your sole option, discretion and risk, and only you are responsible for ascertaining whether it is legal in your jurisdiction.
4.3. The Company does not intend to make you contravene applicable law. You approve, warrant and agree that your use of Website services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Website services by you.
4.4. The Company forbids creating accounts, making any deposits or using them by residents of the United States of America, Spain, Italy, France, United Kingdom, Turkey, Portugal, Germany, Hungary and Netherlands. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are neither allowed to open an account, nor to use Your Account, if you are either resident or located in any of the listed jurisdictions, otherwise your account will be blocked. The company may at its sole discretion make a decision regarding deposit or balance withdrawals or any other funds placed on blocked accounts.
4.5. You are fully responsible for any applicable taxes and fees resulting from proceeds gained from the use of the Website. If winnings are taxable in your jurisdiction, you are required to keep track and report the winnings to the appropriate authorities.
5. OPENING YOUR ACCOUNT
5.1. To be able to use the Website services, you should open an account (“Your Account”) by providing your login, e-mail address, choosing the account currency (₽/€/$) and a secure password which will be further used for accessing the system, and by filling in some information of a personal character required to complete the registration, including your name, date of birth and phone number.
5.2. Your name on Your Account must match your true and legal name and identity. To verify your identity, the Company reserves the right to request at any time satisfactory proof of identity (including but not limited to copies of a valid passport / identity card and/or any payment cards used). Failure to supply such documentation may result in suspension of the account.
5.3. You certify that you have provided accurate, complete and true information about yourself upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions (bonus, winnings).
5.4. If you have any questions or if you encounter any problems during registration, you can contact our Support Service by sending an email to [email protected]
5.5. You may only open a single account on the Website. In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and use services of Monarchbet.com. Any other account you open on the Website will be considered as the "Duplicate Account". You are obliged to inform the Company that you want to create a Duplicate account due to the original account access loss or any other important reason and receive a permission from the Company before the Duplicate account is created. In any other cases all Duplicate Accounts may be immediately closed by the Company and:
5.5.1. all transactions made from the Duplicate Account will be made void;
5.5.2. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and a return may be claimed by us. Any funds withdrawn from the Duplicate account shall be returned to us on demand.
5.5.3. the Company is not obliged to compensate any funds from both bonus and real money balances of the Duplicate account. The Company reserves the right to make a decision, at its sole discretion, concerning the return of any lost funds that were used for bets made via the Duplicate Account.
5.5.4. the Company does not accept any requests on fund returns which have been lost or initially deposited on the Duplicate Account in case if the Duplicate Account was created with intent of receiving bonuses and other promo offers, as well as if a number of Duplicate Accounts were created with a purpose of receiving a return of the first deposits made on previously created Duplicate Accounts, which is considered to be an intentional abuse. If the Company decides at its sole discretion that the Duplicate Accounts were created only with a purpose of fraud and/or abuse of the following Terms and Conditions neither fund deposited on this Duplicate Account will be returned to the player.
6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING PREVENTION REQUIREMENTS
6.1. In consideration of the rights granted to you to use the services, you represent, warrant, covenant and agree that:
6.1.1. You are not under the age of 18 or any legal age required for gambling or gaming activities under the law or jurisdiction that applies to you;
6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account.
6.1.3. You are fully aware that there is a risk of losing money when gambling by using services on the website and you are fully responsible for any such loss. You agree that your use of the services is at your sole option, discretion and risk. You shall have no claims in relation to your losses whatsoever against the Company.
6.1.4. You fully understand the methods, rules and procedures of the services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that can harm the reputation of the Company.
6.2. By agreeing to the Terms you authorize us to undertake any verification checks we may require or that may be required by the third parties (including, regulatory bodies) to confirm your identity and contact details (the "Checks").
6.2.1. You may be asked to provide us with a copy of your credit/debit card's front and back where the first six digits, the last four digits, your full name, and the expiry date are fully visible. The CVV on the back of your credit/debit card must be masked.
6.3. During these Checks we may restrict you from withdrawing funds from Your Account.
6.4. If any information that you have provided is untrue, inaccurate, misleading, does not match your ID or otherwise is incomplete we reserve the right to terminate your account immediately and/or prevent you from using the services, in addition to any other action that we may choose to take.
6.5. If we are unable to confirm that you are of the Legal Age then we may suspend Your Account. If it turns out that you were under the Legal age at the time you made any gambling or gaming transactions, then:
6.5.1. Your Account will be closed;
6.5.2. all transactions made during that time will become void, and all related funds deposited by you will be returned;
6.5.3. any bets placed by you during this time will be cancelled and refunded;
6.5.4. any winnings which you have accrued during that time will be forfeited from you and you will be required to return to us all funds that were withdrawn from Your Account.
7. USERNAME, PASSWORD
7.1. After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may recover your password by clicking on the “Forgot password?” link below the login window.
7.2. You are entirely responsible for maintaining the confidentiality of your password and you have sole responsibility for any and all activities that occur under your account. You remain liable for losses incurred by yourself or a third party on Your Account.
7.3. You must notify The Company immediately of any unauthorized use or theft of Your Account or any other breach of security. If requested you agree to provide The Company with evidence of such theft or unauthorized use. The Company will not be liable for any loss that you may incur as a result of someone else using your password, either with or without your knowledge.
8. DEPOSITS AND WITHDRAWALS
8.1. If you wish to participate in betting or gaming using the Website, You must deposit money into Your Account.
8.2. You accept that:
8.2.1. All money that you deposit in Your Account is untainted with any illegality and, especially, does not originate from any illegal activity or source;
8.2.2. You agree not to opt out of any previous Transactions or deny or cancel any payments made by you that may result in a chargeback by a third party to avoid any legal liability;
8.3. The Company does not accept funds from third parties, i.e. friends, relatives, partners and/or spouses. You need to deposit funds into your account only from the account/system and/or payment cards that are registered in your name. If, however, during a security check, we have found a violation of this condition, all winnings will be confiscated and returned.
8.4. If a bank transfer is requested to return the funds to the rightful owner, all bank charges / fees will be covered by the recipient.
8.5. We do not accept cash sent to us. We may use third-party electronic payment processing organizations and/or financial institutions to process both your payments and payments to you. If the terms and conditions of such third party electronic payment processors and/or financial institutions are consistent with the provisions of these Terms and Conditions, you agree to be bound by such terms and conditions.
8.6. You agree not to waive or otherwise reverse any Transactions previously entered into, or cancel any funds deposited in your account, and in any such event you agree to return and reimburse us for such undistributed funds, including any expenses incurred by us in the process of collecting your deposits.
8.7. In case of suspicious or fraudulent deposits, including the use of stolen credit cards and/or any other fraudulent activity (including any refunds or cancellations), including depositing funds for the purpose of exchanging between payment systems, the Company reserves the right to block your account, cancel any payments made and collect any winnings. We may inform relevant authorities and/or organizations (including credit information agencies) of any payment fraud or other illegal activity. We reserve the right to hire collection agencies to refund payments. In no event will the Company be liable for any unauthorized use of credit cards, whether or not credit card theft was reported.
8.8. We may at any time set off any positive balance in your account in favour of any amount you owe to the Company, including (without limitation) if you re-bid or bet under paragraph 5.5, paragraph 10 (Collusion, Fraud, Cheating and Criminal Activity) or paragraph 15 (Errors and Defects).
8.9. You understand and agree that your account is not a bank account and therefore it is not subject to any insurance, guarantee, deposit or other security measures by the deposit or banking insurance systems or any similar insurance system. No interest will be charged on the money deposited in your account.
8.10. You agree to pay for all goods and/or services or other additional services you ordered through the Website, as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, charges, etc. You take full responsibility for timely payments for Website. Payment service provider only facilitates a payment for the amount indicated by the Website, and it is not responsible for paying by user of the Website the aforementioned additional funds/expenses. After clicking the “Pay” button the transaction is irrevocably deemed to be processed and executed. After clicking the “Pay” button you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Website, you confirm and state that you do not violate legislation of any country. Also, by accepting these Rules (and/or Terms & Conditions), you, as cardholder, confirm that you are entitled to use Services offered via the Website. In case you use Website’s services, offering such specific services as gaming services, you make legally binding declaration that you have reached or surpassed the legal age, which is considered as such by your jurisdiction in order to use Services provided by the Website. By starting to use the Website’s Services you take legal responsibility for not violating the legislation of any country where this Service is being used, and confirm that the payment service provider is not responsible for any such unlawful or unauthorized violation. By agreeing to use the Website’s Services, you understand and accept that processing of any of your payments is executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment. If you wish to reject to use Services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your Personal account/profile on the Website. Payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization of the payment with your payment card. Payment service provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are primarily bound by the Website terms and conditions. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Website and for any additional expenses/fees that can be applied to this payment. Payment service provider acts only as the executor of the payment in the amount stated by the Website, and it is not responsible for pricing, total prices and/or total sums. In case there is a situation when you do not agree with the aforementioned terms and conditions and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the administrator/ support of the Website.
8.11. You may request to withdraw money from your account at any time, provided that you do so:
8.11.1. all payments transferred to your account have been checked for inappropriate actions and no payment has been cancelled or otherwise cancelled;
8.11.2. any verification actions referred to in Section 6 have been properly performed;
8.12. The following points should be taken into account when making a cash withdrawal request:
8.12.1. information on your Profile page must be fully completed, e-mail address, cell phone number, address and passport/identifier details must be verified;
8.12.2. funds should be withdrawn using the same method that was previously used to deposit them into your account;
8.12.3. if the amount requested exceeds 2,000 Euros (or a similar amount in other currencies acceptable on the site, at internal exchange rates) or more (or in any other case that requires verification), we reserve the right to carry out identification procedures by sending us a copy or digital photo of your identity document (photo page), such as passport or ID card, utility bills to verify your address (a mobile bill will not be accepted). If you have replenished your account with a plastic card, you should also send copies of the front side of this card where you can see the owner's name, card expiration date, the first and last four digits of the card (if you have a raised card number, pay attention that the back side of the card is closed with the same digits as the front one).
8.12.4. when creating a payment request there should be no incomplete bonus games on the player's account. To withdraw funds it is necessary to replenish or cancel the active bonus round;
8.12.5. the maximum monthly payment amount is 20,000 Euros (or a similar amount in other currencies acceptable on the site, at the internal rate), except as agreed with the administration;
8.13. The deposit amount must be repaid at least once before it can be withdrawn.
8.14. All withdrawal requests will be considered within the 1st day (24 hours).
9. GAME RULES
9.1. It is your responsibility to ensure that the details of any transaction you enter into are correct before you confirm your bet during the game.
9.2. You can get the history of your transactions by clicking the "Cashier" link on the Website.
9.3. We reserve the right to refuse at any time, in part or in full (in our sole discretion), to conduct any transaction requested by you through the Website if you are in breach of the Terms. No Transaction will be considered accepted until you have received confirmation from us. If you have not received confirmation that your transaction has been accepted, you should contact customer service.
9.4. The cancellation will take effect as soon as we send you a confirmation of cancellation. In the event that a cancellation request has not been received and/or processed in time, you agree that your bet may remain in the process of being processed and available for acceptance.
10. CONSPIRACY, MISLEADING ACTS, FRAUD AND CRIMINAL ACTIVITY
10.1. The following activities are not permitted and constitute a material breach of the Terms and Conditions:
10.1.1. provision of information to third parties;
10.1.2. the use of illegal activities (known as fraud), including the use of malware, errors in our software, the use of automated players (also known as "bots");
10.1.3. performing fraudulent activities on your behalf, including using stolen, cloned or otherwise illegally obtained credit or debit card data to fund your account;
10.1.4. engaging in any criminal activity, including money-laundering, and any other activity with criminal implications;
10.1.5. the entry into or attempted entry into a collusive scheme, and/or the intention to participate directly or indirectly in any scheme of collusion with another player while playing on the Website.
10.2. We reserve the right to suspend, revoke or cancel any payment or winnings related to bonus money received from the Company (compotes, bonuses, etc.) if we suspect that you are attempting to abuse them.
10.3. The Company will take all reasonable measures to exclude and detect collusions and participants; appropriate action will be taken against these persons. We will not be liable for any loss or damage suffered by you or any other player as a result of the collusive, fraudulent or otherwise unlawful activity or fraudulent scheme, and any action we take in this regard will be in our sole discretion.
10.4. If you suspect that a person is in collusion or is engaging in fraudulent activity, you should inform us as soon as possible by e-mail.
10.5. We may at any time without prior notice to you terminate your access to the Website services and block your account if we suspect fraud or fraudulent activity. In this case, we disclaim any obligation to refund or otherwise reimburse You for any funds held in Your Account. We also reserve the right to inform the relevant authorities and you are required to cooperate with the Company in an investigation into the situation.
10.6. You are prohibited from using the services and/or software for any illegal or fraudulent activity or for any illegal or fraudulent transaction (including money laundering) under the laws of your country of jurisdiction. The Company reserves the right to suspend or block your and any other your system accounts and withhold funds at any time. In this case you waive any claims against the Company.
11. OTHER PROHIBITED ACTIVITIES ON THE WEBSITE
11.1. You may not use abusive or aggressive language or images; or use profanity, threats, humiliation or violence against players and Website staff.
11.2. You may not upload any information to the Website to the extent that it may cause the Website to malfunction, or perform any action that may affect the operation of the Website in any form, such as the use and/or spread of viruses or similar malware. Any mass mailing of information or "spam" is strictly prohibited. You may not interfere with or distort, delete or otherwise change any information on the Website.
11.3. You agree to use the Website for personal entertainment only, and you may not copy the Website or any part of it, in any form, without our prior written consent.
11.4. You agree not to hack into, attempt to hack into and/or access or otherwise circumvent our security system. If we suspect that you have tried or are attempting to hack, access or otherwise circumvent our security system or software, we will be forced to immediately deny you access to the services on the Website and block your account; we also reserve the right to inform the relevant authorities.
11.5. We will not be liable in any way for any loss or damage that You or a third party may incur as a result of IT failures caused by attacks, viruses or other technologically harmful material when using the Website and/or downloading any material posted on the Website and/or any link contained in the Website.
11.6. It is forbidden to sell or transfer accounts between players or intentionally lose chips for further transfer of chips to another player. The intentional loss of chips occurs when you specifically lose a game to transfer money to another user.
12. CONTRACT TERM AND CANCELLATION
12.1. You may terminate your account (including by deleting your username and password) at any time by sending us an email at [email protected] from the email address listed in your personal details.
12.2. Until you have received confirmation of the closure of your account, you will be responsible for any activity on your account from the time you send us an email and until your account has been completely deleted by the Company.
12.3. The Company reserves the right to charge you a fee or the amount you owe to the Company before closing your account. In the event that your account is deleted, blocked or cancelled, no refund will be given and no other funds (e.g. bonuses, additional points, etc.) will be credited to or withdrawn from your account and no further access to your account will be possible.
12.4. Based on these Terms and Conditions, in the event of the cancellation of your account, neither party has any further obligations towards the other.
12.5. The Company may block and/or delete your account (including your username and password) immediately without prior notice if necessary:
12.5.1. for any reason, we have decided to discontinue our services in general or specifically for you;
12.5.2. your account is somehow associated with an account that has been deleted;
12.5.3. If your account is linked to an existing locked account, we may close it regardless of how it was linked to them and block the account credentials on those accounts. Except as provided in the Terms and Conditions, any balance on your account will be returned to you within a specified period of time upon your request after you withhold the amount you owe to the Company;
12.5.4. you are trying to hack into the system or are participating in collusion;
12.5.5. you are interfering with or attempting to manipulate the software;
12.5.6. you are using Your Account for purposes that may be considered illegal under applicable law, such as attempting to access the Website from a jurisdiction where gambling is not permitted;
12.5.7. you are posting derogatory or offensive information on the Website.
12.6. If your account remains inactive for an extended period of time (six months or more), we may close or suspend your account without notice. In the event of such account closure, the Terms and Conditions will be automatically cancelled as of the effective date of such cancellation.
12.7. We may close your account and cancel the Terms by sending you an e-mail (or prior notice) to the address provided in your contact information. In the event of any such cancellation by us, unless such closure and termination is pursuant to paragraph 10 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 17 (Breach of the Terms) of these Terms, we will refund the balance of Your Account. If we are unable to contact you, the funds will be transferred to the Company or to a supervisory authority.
13. SITE CHANGES
We may, in our sole discretion, at any time modify or supplement any service offered on our Website in order to maintain and update the Website.
14. SYSTEM ERRORS
In case of any system failure or error in the game (deviation from the normal functioning of the game logic for any reason), the Company will try to correct the situation as soon as possible. We do not assume any responsibility for IT failures caused by the operation of the equipment used by You or other players to access the Website, or for failures of Your or other players' Internet service provider.
15. BUGS OR FLAWS
15.1. There may be certain circumstances in the use of services on the Website where a bet has been accepted or paid for with errors on the part of the Company (e.g., incorrect setting of the terms and conditions of game bets on our part as a result of an obvious error or omission in entering information or as a result of a computer failure, or an error made by us in calculating the number of winnings/refunds due to You, including as a result of an incorrect manual or automatic entry of data).
15.2. The Company reserves the right to limit or cancel any bet.
15.3. If you have made use of any funds deposited in your account or transferred to you by mistake to place subsequent bets or games, we may cancel such bets and/or any winnings which you may receive with such funds and if we have already paid you money for such bets or games, such amounts will be deemed to have been entrusted to you and you will be required to return them to us immediately but at our request.
15.4. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any damages, including loss of winnings, resulting from an error on your part or ours.
15.5. The Company and its licensees, distributors, subsidiaries, affiliates and all employees and directors are not liable for any loss or damage that may result from the interception or misuse of any information transmitted over the Internet.
16. LIMITATION OF OUR LIABILITY
16.1. You agree that the decision to use the services on the Website is entirely at your own discretion and at your own risk.
16.2. The Website shall operate in accordance with the Terms described on this Website. We make no further representations or warranties with respect to the Website or the services offered on the Website, and hereby exclude (to the extent permitted by law) all implied warranties.
16.3. The Company will not be liable for any contract, tort, negligence, or any loss or damage, including loss of data, income, prestige, reputation, or any loss that we cannot currently foresee. The Company is not responsible for the content of any Internet site that may be accessed through the Site.
17. BREACH OF CONDITIONS
17.1. You agree to fully reimburse us for any claim, liability, cost or expense (including legal fees), or any other expense that may arise as a result of your breach of the Terms.
17.2. You agree to fully indemnify, defend and hold harmless the Company, its affiliates and their respective companies and their respective officers, directors and employees from and against any and all claims, demands, liabilities, damages, losses, costs and expenses, including attorneys' fees and any other expenses resulting from any cause of action:
17.2.2. your violation of the law or third party rights;
17.2.3. use access to the services by any other person using your user ID, with or without your permission;
17.2.4. acceptance of any winnings obtained in this way.
17.3. In cases where you violate the Terms, we reserve the right but not the obligation:
17.3.1. send you a notice (using your contact details) that you are in breach of the Terms and Conditions, requesting that you stop the breach;
17.3.2. suspend Your Account to prevent You from betting or playing games on the Website;
17.3.3. block your Account with or without prior notice;
17.3.4. withdraw from your Account the amount of payments, bonuses or winnings that you have earned as a result of any serious breach.
17.4. We may cancel your username and password if you do not comply with any of the provisions of the Terms.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. The content of the Website is subject to copyright and other proprietary rights owned by the Company, or used under license from third party rights holders. All downloaded or printed material contained on the Website may be downloaded to one personal computer only and may be printed solely for personal and non-commercial use.
18.2. Under no circumstances does the use of the Site grant the user any intellectual property rights (such as copyrights, know-how or trademarks) owned by the Company or any other third party.
18.3. You may not use or reproduce any trade name, trademarks, logos or other creative materials on this Website.
18.4. You will be solely responsible for any damage, costs or expenses arising out of or in connection with any prohibited activity. You must immediately notify the Company as soon as it becomes aware that any prohibited activity has been engaged in by any person and assist the Company as necessary in any investigations it may carry out in the light of information provided by you in this respect.
19. YOUR PERSONALLY IDENTIFIABLE INFORMATION
19.2. By submitting information to us, you agree to our right to process your personal data for the purposes described by the administration of the Site in the Terms or for the purposes of the Site, or to comply with legal or regulatory obligations.
19.3. It is our policy not to disclose any personal information to anyone other than employees who need access to your data to provide you with services.
20. USE OF WEBSITE COOKIES
The Company uses "cookies" to make the Website functional. A cookie is a small text file that is stored on your computer when you visit the Website and allows us to "know" you again when you visit our site. For more information on deleting or controlling cookies, please visit www.aboutcookies.org. Please note that deleting our cookies or taking measures to prevent them from being stored on your computer may result in your inability to access certain areas or features of the Website.
21. COMPLAINTS AND NOTICES
21.1. If you wish to file a complaint regarding the Website, you must first contact Support with a reasonably short notice regarding your complaint.
21.2. In the event of any dispute, you agree that the server records will act as final evidence in determining the outcome of any claim.
21.3. You acknowledge that the outcome of the games on the Websites is determined by our random number generator, randomly generating events, and You accept the outcome of all games. If there is any discrepancy between the game results on Your computer and the results on our server, the results on our server will be final and binding. If there are any discrepancies between the information displayed on your screen and the balance on your account, the balance available on our server is considered to be the balance on your account and this decision must be final and binding. Any amounts on your account will be lost if the result is a human error or technical failure.
The original text of the Terms is written in English, and any interpretation should be based on the original English text. If the Terms or any documents or notifications related to them are translated into any other language, the English version shall prevail.
23. TRANSFER OF RIGHTS AND OBLIGATIONS
We reserve the right to transfer, assign and sublicense, or pledge the Terms and Conditions, in whole or in part, to any person (without your consent), provided that such assignment is on the same terms and conditions or on terms no less favourable to you.
24. EVENTS OUTSIDE OUR CONTROL
24.1. The Company will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks that may have an adverse effect ("Force Majeure").
24.2. Our performance is deemed to be suspended for the period the Force Majeure event continues and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure event to a close or to find a solution by which the Company obligations may be performed despite the Force Majeure event.
25.1. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
25.2. A waiver of any default from our side shall not constitute a waiver of any subsequent default. No waiver of any of the provisions of the Terms from our side shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above stated.
If any of the Terms is determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will be severed to that extent from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law. In such cases the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect our original intent as closely as possible.
27. GOVERNING LAW
The Terms shall be governed by and interpreted in accordance with the laws of the Netherland Antilles and you irrevocably submit for the benefit of the Company to the exclusive jurisdiction of the courts of the Netherlands Antilles to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by the Terms or otherwise arising in connection with the Terms.
The Website may contain links to other websites which are also outside the Company’s control and are not covered by the Terms. The Company will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship on those websites. The hyperlinks to other websites are provided for information purposes only. You use any such links at your own risk.
29. BONUS MONEY
You may be awarded bonuses or bonus money when You register to join our site or during your time as a member of our casino. You are able to opt-out of receiving all bonuses from us or any specific one at any time by contacting our Customer Services department at [email protected] or through our live chat or through user interface in My Profile page. It is important that You fully understand the terms of each bonus offer that you participate in. This section contains the general terms and conditions associated with all bonuses within our site. In addition, each bonus offer may also have supplementary terms and conditions that will be provided when you are invited to participate in the offer.
29.1.1. BONUSES. THE DETAILS
All bonuses are based on the following rules.
The bonus amount will be placed into your Bonus Balance and will be kept separate from your Cash Balance.
When you place a bet, the bet will be deducted from your Cash Balance. If there are no funds remaining in your Cash Balance, then bets will be deducted from your Bonus Balance.
Any winnings that you receive will be credited to your Bonus Balance and cannot be withdrawn until you have met the Wagering Requirements for that bonus.
The bonus amount itself may also not be withdrawn until you have met the Wagering Requirements. In some cases, the bonus is Non-Redeemable, and in this case the bonus amount can never be withdrawn.
When you have met the Wagering Requirements, the sum on your Bonus Balance that is linked to the active bonus will be transferred to your Cash Balance and may then be withdrawn at any time.
Not all bets will count towards wagering requirements, for example low risk roulette bets. See below for more details.
Please ensure you have read all other terms below that relate to bonuses.
Only one Bonus can be awarded for any specific event unless we state otherwise, and only one Bonus can be active on your Account at any time.
29.1.2. YOUR CASH BALANCE AND YOUR BONUS BALANCE
A Bonus is considered as a 'free bet' and it does not have an equivalent cash value. No cash alternative, substitution, transfer or assignment of any Bonus will be allowed at any time other than as set out in these terms.
When you are awarded a Bonus it will be added to the "Bonus Balance" in Your Account.
You cannot withdraw any sums from your Bonus Balance. When you deposit your own cash this will be added to your Account's "Cash Balance". You may withdraw any sums from your account's Cash Balance, but you will forfeit any sums remaining on your Bonus Balance if you do so. Important notice: by creating a payout request you automatically forfeit any sums on Bonus Balance. Even if payout request is cancelled by our finance department due to this or that reason (e.g., fraud check etc.), Bonus money will not be added back to your Bonus Balance.
29.1.3. BETTING AND MAKING WITHDRAWALS WHEN YOU HAVE A BONUS
The cash that you Deposit will be used to place bets on the Service(s). Only if there are no funds remaining on Your Cash Balance will your bets be funded from Your Bonus Balance automatically. Any winnings you receive when You have a Bonus active on Your Account will be added to your Bonus Balance and may only be withdrawn once the Wagering Requirements have been met.
Please note that when you choose to receive Bonuses from us and generate winnings from such Bonuses, in excess of Five Thousand Dollars and you subsequently request a withdrawal, we reserve the right to restrict such withdrawal to be a maximum of Five Thousand Dollars in any 7-day period. The remaining amount will be placed back into on Your Player account.
All Withdrawals depend on fulfilling all conditions specified above and the verification of all ID documents requested.
When You have met the Wagering Requirements for the active bonus, the Bonus Balance associated with the active Bonus (being any accrued winnings or any remaining bonus amount) will be transferred to your Cash Balance and may be withdrawn.
PLEASE NOTE: if you withdraw funds from your Cash Balance before you have met the Wagering Requirements you will forfeit all Bonuses and all accrued winnings.
Please also note that if your bonus balance hits "zero" (0) at any point, then Bonuses are considered redeemed and are no longer subject to Wagering requirements.
29.1.4. TYPES OF BONUSES
The terms of the specific Bonus will indicate whether that Bonus is Withdrawable or Non-Redeemable. Withdrawable Bonuses are those where the Bonus amount together with any accrued winnings will be transferred into Your Cash Balance once the Wagering Requirements have been met. Non-Redeemable Bonuses are those where the original Bonus amount will never be transferred to Your Cash Balance (but any accrued winnings will be transferred once the Wagering Requirements have been met).
29.1.5. WAGERING REQUIREMENTS
The Wagering Requirements of a Bonus means the total amount of bets you must stake before the Bonus and any accrued winnings are transferred to your Cash Balance and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit amount. The Wagering Requirement for Bonuses will be set out in the terms specific to that Bonus. Not all bets will count towards the Wagering Requirements. Bets on Blackjack, Arcade games (Heads or Better, Dice Twister, etc.) Video poker games (Jacks or Better, Aces and Faces, etc.), Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo games contribute 5% of actual wagering on these games towards your Wagering Requirements. Most of Slot games contribute 100%, Roulettes contribute 0%. These percentages can be changed from time to time so please make sure to contact our support team each time to find out a certain game’s wagering contribution.
The percentage of bets that contribute towards wagering requirements may differ for other bonus offers, but this will be made clear within the terms for those specific offers. Please read the wagering requirements carefully for each bonus offer you may receive.
29.1.6. MULTIPLE BONUSES ON A SINGLE ACCOUNT
Bonuses are handled one after another. When the earliest Bonus is 'Fulfilled' or 'Revoked' (see the Clause below for the meaning of these terms), the next Bonus in line will become 'Active'.
There are four different stages related to a Bonus, and these are as follows:
Active – A Bonus that you have started to play through, but in respect of which you have not yet completed the Wagering Requirements. While you have an active Bonus on your Account, you cannot withdraw any bonus amount and/or any winnings.
Pending – A second or subsequent Bonus on your Account which you have not yet started to play through. A Pending Bonus cannot be withdrawn.
Fulfilled – A Bonus where the Wagering Requirements have been met. The bonus amount and any winnings accrued will be automatically transferred into your Cash Balance and can be withdrawn.
Revoked – An Active or Pending Bonus can be revoked and removed from Your Bonus balance if either: (a) you have not met the Wagering Requirements within the defined period; or, (b) you decide to withdraw any cash amount from your Account before the Wagering Requirements have been met; or (c) you are in breach of this Agreement or the promotion terms and conditions.
When a Bonus is revoked then your bonus balance will be set to 0 and there will be no future liability on your part in respect of the revoked Bonus.
29.1.7. PROMOTION ABUSE
Our casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that our casino in its sole discretion deems to be abusive, we reserve the right to revoke the entitlement of such a player to the promotion.
Should the administration of site become aware of any user who has accepted the bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus, then we will enforce the below mentioned actions and will enforce immediate exclusion of such user from this and future promotions.
For the sake of absolute clarity, we have individually identified named practices that we find abusive in relation to awarded bonuses:
User staking bets that have no or very minimal ability of return, with sole purpose of increasing their wagering volume with minimal loss/win expectancy, will be deemed advantage play and will result in immediate forfeit of the bonus, any bonus winnings and retaining of any real money lost to the sait in the process. A clear-cut example of such type of play would be a simultaneous wager on both black and red in roulette, or covering of the vast majority of the table. This condition is not limited to this example alone: any wager placed with obvious intent to achieve high bet volume with minimal win expectancy will be deemed abusive toward the offer.
A user who wagers high value hands (greater than 250 EUR) with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value (less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce below mentioned actions, but each case will be investigated and acted upon accordingly. We strongly discourage this type of play.
Combinations of above: ANY user who is found employing a strategy by which he is placing high value bets while playing any game with specific bonus weight decreased to or less than 30% and then proceeding to place bets in value of less than their current average bet while changing game to higher weighted games will be immediately disqualified from a bonus and will face full enforcement of below mentioned actions.
Important notice, in order to protect from high-risk bonus wagering each bet should be less or equal to 20% of original amount of active bonus, if during wagering the bonus a player stakes a bet higher than 20% of original amount of active bonus then such bet will contribute only 20% of original amount of active bonus to wagering requirements.
We reserve the right to revoke and/or cancel any bonuses and winnings that We regard may have been redeemed by misuse of the system. Abusing player’s account may be terminated immediately.
Players found to be abusing Bonus offers may be barred from receiving further Bonuses.
Please be aware that a valid telephone contact number MUST be provided on registration as We may make a confirmation call to You as part of confirming Your identity. If you cannot be contacted on the number provided any winnings accrued from use of any bonus offer may be forfeited and Your account terminated.
We reserve the right to change the terms and conditions of any Bonus promotional offer at any time and it is the responsibility of the player to periodically check for changes and updates.
30. REFUND POLICY
- Target Markets
CIS Region (Ukraine, Russia, Belarus), EU (Poland, Croatia)
- Rectricted countries
A. Absolute Restriction
United States of America, Canada, United Kingdom, Spain, France, Italy
B. Blacklisted Territories
NetEnt content shall not be served in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe
C. Regulated Territories
Only permitted if receipt of a license from local regulator has been seen and approved by NetEnt
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom.
D. Restrictions for Branded Games
Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motorhead, Planet of the Apes cannot be offered in the following countries:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine
Vikings Video Slot must not be offer in the following jurisdictions:
Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) can only be played in the following countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.